HASP_HASP_NOT_FOUND Sentinel protection key not available

Troubleshooting Sentinel HASP (HASP HL, HASP SL, HASP SRM)

in Troubleshooting » Sentinel HASP (HASP HL, HASP SL, HASP SRM) • 1 year ago

Hello,

I've recently upgraded from a really old version of the software e:cue to the most recent one, and my dongle stopped working.

I did some research on the internet and found out about the Admin Control Center and had a look around there.

My dongle is not present in the "Sentinel Keys" menu.

The red LED is lit, but the "SafeNet Inc. Sentinel HL Key" device has an exclamation mark in Device Manager and its status is "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)".

I tried the steps outlined in this document http://sentineldiscussion.safenet-inc.com/viewFile.do?fileId=43161000000039033&forumGroupId=43161000000003001 but nothing worked.

I also tried applying the .v2c file manualy, and I get this error:

Attach/Update failed.

Error Description HASP_HASP_NOT_FOUND

Sentinel protection key not available

Error Code

How can I fix this and use my software again? :(

Replies(3)

Tanuj Kum..

Re: HASP_HASP_NOT_FOUND Sentinel protection key not available

1 year ago

Dear Customer,

Greetings from SafeNet!!
Hope you're keeping well.

As per your query I would like to inform you that we have 2 types of HASP Keys.

1- Old HASP Keys which are not visible in the Admin Control Center (ACC) Page - These HASP Keys are called 'HASP 4 Keys.'

2- New HASP Keys which are visible in the ACC Page - These HASP Keys are called 'HASP HL/SRM Keys.'

I believe that you are using 'HASP 4 Key' which is why the key is not visible in the ACC Page (http://localhost:1947).

Workaround:

Please find the "HASP Driver Installation/Uninstallation" doc attached to this post.

Try installing the latest HASP Driver v6.23 and check if it helps in resolving this issue or not.

As you have stated that you recently upgraded to a new version of your software: It could be possible that the new

version of this software is protected using the latest HASP SRM methodology (and not HASP 4.)

We need some information as per the "Protection Method" used by your vendor to protect this application which is why I'd request you to first contact your 'Software Vendor' (your vendor can contact us anytime) and report this issue to them as they are the actual developers of this application. The vendors purchase empty HASP Keys from SafeNet, they program the keys using different HASP-Tools and then these programmed HASP keys are distributed in the market to the clients.

Let me know if you have more questions/doubts/queries as per the same.

Thanks and Regards,
Tanuj Kumar
SafeNet Inc.

Attachments

HASP Driver Installation and UnInstallation Improved.doc
Size : 145.5 KB Download : 38457

znuffie

Re: HASP_HASP_NOT_FOUND Sentinel protection key not available

1 year ago

Hello,

I am using a HASP HL / SRM key. I know that because the driver my software was installing a "HASP HL" key. (also, the Dongle has "HASP HL" inscribed on the case...)

Also, I managed to get the software running with this key before upgrade. The software ships the driver as a separate install, and it didn't upgrade my Dongle's firmware until I installed the new driver.

Would the vendor be able to ship a software "patch" that could/would fix my key without shipping it to them?

Also, I followed the re-install procedure, but that didn't fix it. I even tried it on a freshly installed copy of Windows.

Tanuj Kum..

Re: HASP_HASP_NOT_FOUND Sentinel protection key not available

1 year ago

Hi,

Please find my comment inline to your query:

[You:] Would the vendor be able to ship a software "patch" that could/would fix my key without shipping it to them?

[Tanuj:] Yes, I would suggest you to contact your vendor and report this issue to them. They should be able to fix this issue immediately. However, if they face any issue in fixing this problem they can contact us any time.

Alos, if it is a HASP SRM Key and not visible in the Admin Control Center (ACC) Page even after installing the latest HASP Driver (v6.23) then it could be the 'HASP Key' problem. You can report the same to your vendor.

Let me know if have more questions/doubts/queries as per the same.

Kindly update me with your findings after dicussing with your vendor.

Thanks and Regards,

Tanuj Kumar

SafeNet Inc.

Top Reply

Response title

Attachments

New to this Portal?

Sentinel Customer Community